Across your first 2 deposits
Winspirit Casino VIP Program: How Levels and Rewards Work
Winspirit Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/923/0383, granted on 24 March 2025 to Complete Technologies N.V.
Joining the VIP Club and reaching your first level
You enter the WinSpirit VIP Club automatically when you register an account. You begin at Level 1 - Stone, and there is no opt-in form to complete. From there, your progress is tracked through Experience Points, known as XP.
The club has eight lifetime levels. XP does not expire, which means your long-term progress remains on your account rather than resetting after a short period. The first VIP tier is VIP Iron, unlocked at 15,000 XP.
| Activity | Earning rate |
|---|---|
| Slots | 1 XP per 15 CAD bet |
| Live games | 1 XP per 29 CAD bet |
| Sports | 1 XP per 8 CAD bet |
| Deposits | Up to 23 XP per 10 CAD deposited |
The exact activity mix is up to you. You can play slots, live tables or sports, with each area using its own earning rate. A deposit can also add up to 23 XP per 10 CAD deposited. As always, only stake money you can afford to lose; VIP progress is not a reason to chase losses.
XP stays with you
The lifetime VIP levels are tracked with non-expiring Experience Points. That gives you an ongoing record of progress, while seasonal levels use a separate points system.
Lifetime and seasonal VIP levels explained
Winspirit uses two types of VIP progression. Lifetime levels run from Slate to Alloy and are based on XP. These levels are designed to track your longer-term activity.
There are also six seasonal VIP levels: VIP Iron, VIP Bronze, VIP Silver, VIP Gold, VIP Platinum and VIP Diamond. A season lasts three months, and seasonal progress is measured with Season Points, or SP. SP uses the same earning rates shown above for slots, live games, sports and deposits.
| VIP level | Listed event access |
|---|---|
| VIP Iron | 1,500 USD prize pool event |
| VIP Bronze and VIP Silver | 3,000 USD prize pool event |
| VIP Gold, VIP Platinum and VIP Diamond | 3,000 USD real money prize pool event |
| VIP Iron through VIP Diamond | 3,000 USD real money prize pool event |
Access can vary by VIP level, so the event available to you depends on where you sit in the club. VIP members can also receive invitations to tournaments and quests with higher prize pools. These activities are separate from the everyday points system and add another way to use your membership.
The club sits alongside the casino's other Bonuses and promotional activities, but VIP progression itself is based on XP and SP. That distinction matters: playing for a promotion and progressing through the club are related account activities, but they are not the same reward.
What VIP members receive as they move up
Benefits improve with your VIP level. The programme includes practical account perks as well as promotional rewards, so the value is not limited to tournament invitations.
- Weekly cashback of up to 10%, with the percentage increasing by VIP level.
- Daily deposit insurance.
- Higher and faster payouts.
- Priority withdrawals.
- Personalised daily and monthly payout plans.
- Access to VIP-exclusive tournaments and quests.
- A personal VIP Manager for account and promotion assistance.
- VIP Customer Care available 24/7.
Cashback is available from Amber Level and above. It is based on net weekly losses and is credited every Thursday after 00:01 UTC. Cashback has a 5× wagering requirement, and seasonal VIPs can receive up to an additional 5% offer. The percentage can rise as your VIP level increases.
For a VIP member, the payout benefits may be especially useful when a larger balance needs to be released. The standard withdrawal limits still matter, but VIP members receive prioritised withdrawals and higher daily and monthly payout plans based on their VIP level.
Check the reward terms before using a perk
Cashback has its own 5× wagering rule, while promotional rewards can have different conditions. Look at the terms attached to the specific reward before you activate or use it.
VIP Manager and priority customer support
VIP members receive access to a personal VIP Manager. This dedicated account representative can help with account setup, verification, custom promotions and personal rewards. VIP Managers can also provide invitations to exclusive tournament events.
There is also a VIP Customer Care team with 24/7 availability, priority response times and personalised assistance. Support is designed to cover account questions, verification help and the practical side of using VIP benefits.
Open your account profile
Check your current VIP level and the progress shown for your account.
Review your available benefits
Look at the rewards, payout benefits and events attached to your level before taking part.
Ask your VIP Manager
VIP members can request help with account setup, verification, personalised rewards and eligible promotions.
Use VIP Customer Care when needed
The VIP support team is available 24/7 for personalised assistance and priority responses.
Regular live chat is also available 24/7 in twelve languages, including English. VIP support adds a more personal contact route once you qualify for membership benefits.
VIP tournaments, quests and extra rewards
Events are a major part of the higher VIP experience. Members can receive access to tournaments and quests with higher prize pools, although access depends on the VIP level. The listed VIP events include prize pools of 1,500 USD and 3,000 USD.
The platform also runs other promotional activities, including a Gift Shop where players can exchange rewards and a Lucky Spin with random prizes. Pragmatic Play's Drops and Wins programme distributes over 100,400 prizes each week. These features sit beside the VIP Club rather than replacing the XP and SP systems.
You can use the casino, live casino, sports and esports services under one account and one login. That gives you several ways to earn XP or SP, but gambling remains entertainment with real financial risk. Do not increase your stakes simply to reach a higher level.
Set a limit before chasing progress
Deposit limits and loss limits for the day, week or month are available in your Profile. Reductions apply immediately, while increases take effect after 24 hours.
Responsible play tools for VIP members
VIP status does not change the need to keep gambling within your budget. Winspirit provides controls in the player profile so you can manage deposits, losses and access without contacting support.
Cooling-off tools leave the account active, but betting and deposits are blocked during the selected period. Withdrawals remain possible. Self-exclusion applies across all brands and platforms under the same licence, and reactivation requires a formal written request after the exclusion period ends.
The most useful approach is simple: decide your budget first, choose limits that match it and treat XP, SP, cashback and events as optional extras. No VIP reward changes the odds of a game or guarantees a return.
FAQ
VIP Program questions
How do I join the Winspirit VIP Program?
You join automatically when you register. Your account starts at Level 1 - Stone, with no separate opt-in required.
What is the first VIP tier?
The first VIP tier is VIP Iron, which unlocks at 15,000 XP.
Do Winspirit VIP points expire?
Lifetime Experience Points do not expire. Seasonal progress uses Season Points during three-month seasons.
How do I earn XP and SP?
You earn 1 XP or SP per 15 CAD bet on slots, 1 per 29 CAD bet in live games and 1 per 8 CAD bet on sports. Deposits can earn up to 23 XP or SP per 10 CAD deposited.
What cashback can VIP members receive?
Weekly cashback can reach up to 10% and the percentage increases with VIP level. It is available from Amber Level and above, credited every Thursday after 00:01 UTC, and carries 5× wagering.
Does VIP status improve withdrawals?
VIP members receive prioritised withdrawals with higher daily and monthly payout plans based on their VIP level.
What support does the VIP Club provide?
VIP members receive a personal VIP Manager and 24/7 VIP Customer Care with priority response times and personalised assistance.
Are there VIP tournaments?
Yes. VIP members can receive access to exclusive tournaments and quests. Listed VIP events include prize pools of 1,500 USD and 3,000 USD, with access varying by level.