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Privacy Policy
Winspirit Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/923/0383, granted on 24 March 2025 to Complete Technologies N.V.
Information we may collect
The information handled by an online casino can vary depending on how a player uses the website, the account features accessed and the checks that are required. Winspirit Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website or related services are used.
Account and identification details
This may include information used to create and manage an account, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gambling settings. Information may also be used to confirm that a person is eligible to use the services and that account details are accurate. Players should keep their details current and must not provide information belonging to another person.
Verification information
Where verification is required, we may handle identity documents, information shown on those documents and other information needed to confirm identity, age, location or account ownership. Verification information can also be used for security, anti-fraud and financial crime prevention checks. Players should provide only information requested through an appropriate account or support process and should not send unnecessary sensitive documents.
Payment and transaction records
We may handle payment-related information and records of deposits, withdrawals, wagers, gameplay, account balances and other transactions. Payment processing may involve third-party payment providers. Those providers may handle payment information under their own privacy notices and operating requirements. Players should not send complete payment card details by ordinary support messages unless the website specifically provides a secure method for doing so.
Device, usage and cookie data
When a player visits or uses the website, technical information may be recorded. This can include an IP address, device type, browser type, operating system, language, approximate location, pages viewed, session information, referral information and general interaction data. We may also receive information about errors, performance and security events. This information helps the website operate, identify unusual activity and improve the player experience.
How and why information is used
Information is handled for purposes connected with providing, administering and protecting the services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for their role. Purposes may include:
- Creating, administering and maintaining a player account.
- Processing deposits, withdrawals, wagers and other transactions.
- Providing gameplay features, account tools, support and service communications.
- Confirming identity, age, account ownership and eligibility to use the website.
- Carrying out security, anti-fraud, anti-money laundering and other risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Meeting legal, regulatory, taxation, accounting and record-keeping obligations that apply to gambling services.
- Monitoring the stability, security, performance and proper use of the website.
- Understanding general website usage so that features, content and support can be improved.
- Sending account, transaction, security and operational notices.
- Sending marketing communications where permitted and where the player has provided consent or another valid permission applies.
Some information is required to provide particular services or complete required checks. If a player does not provide information that is reasonably needed for account administration, verification, security or legal compliance, access to some features may be delayed, limited or unavailable. We may also use information to respond to questions, investigate complaints, resolve disputes and maintain records of communications with players.
Sharing and service providers
Information may be shared with carefully selected service providers that help operate the website and services. These may include providers involved in payment processing, identity verification, technology hosting, customer support, security, fraud prevention, communications and technical maintenance. Information may also be disclosed where necessary to meet a legal or official request, protect the website or its users, investigate suspected wrongdoing, enforce applicable terms, or protect rights and safety.
Service providers may process information in Australia or another country, depending on the services they provide and their technical arrangements. Where information is handled by another organisation, that organisation may have its own privacy practices. We take reasonable steps to use appropriate arrangements for information shared for service purposes, while no online transmission or storage method can be guaranteed to be completely secure.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, maintain sessions, support account functions, improve performance, understand website usage and help protect against suspicious activity. Some cookies are necessary for the website to work correctly, while others may support analytics, preferences or communications. Players can manage, block or delete cookies through their browser settings. Blocking some cookies may affect the availability or operation of certain website features.
Keeping information secure
Reasonable technical and organisational measures may be used to protect information against unauthorised access, alteration, disclosure, loss or misuse. Security measures can include access controls, account protections, monitoring and secure handling procedures. Players are responsible for keeping login details confidential, using a secure device and notifying support if they suspect that an account or password has been compromised.
How long information is kept
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, dispute handling, security and business records. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not necessarily remove every record immediately. Records connected with transactions, verification, security, legal compliance or unresolved matters may need to be retained. Information that is kept for these reasons will not be used for unrelated purposes unless permitted or required. Backups and technical records may also take time to update or remove in the ordinary course of secure system management.
Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the information held about them. These rights can include requesting access to personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. A request may need to be checked before it is completed so that information is not disclosed to the wrong person.
How to make a request
To exercise a data right or ask a privacy question, contact support@winspiritcasino-au.fun. Please clearly describe your request and, where relevant, identify the account or information concerned. You may request access to your data, correction of inaccurate data, deletion of data where deletion is available, or withdrawal of consent to marketing. We may ask for reasonable information to verify your identity and protect your account before responding.
A deletion request may be refused or limited where information must be kept for legal, security, dispute resolution, transaction, fraud prevention or other legitimate purposes. In those circumstances, we will explain the general reason where appropriate. If information is corrected, we may retain a record of the correction or the earlier information where this is required for audit, security or legal reasons.
Marketing communications
Players can choose not to receive promotional communications by using an unsubscribe option included in a marketing message or by contacting support@winspiritcasino-au.fun. An unsubscribe request may take a reasonable time to apply across all relevant systems. Withdrawing consent to marketing does not stop operational messages about an account, transactions, security, responsible gambling or important changes to the services.
Policy updates and questions
This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website, and important changes may be communicated through appropriate account or service channels. Players should review this page from time to time. For questions about this policy or the handling of personal information, contact support@winspiritcasino-au.fun.