Across your first 2 deposits
Responsible Gaming
Winspirit Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/923/0383, granted on 24 March 2025 to Complete Technologies N.V.
What responsible gambling means
Responsible gambling is about treating casino games as entertainment and making choices that fit your personal circumstances. Games of chance are designed with outcomes that cannot be predicted or controlled. A win is never guaranteed, and previous results do not make a future result more likely. The safest approach is to decide in advance how much time and money you are comfortable spending, then keep to those decisions.
Only gamble with money that you can afford to lose after essential costs such as housing, food, bills, education and other commitments have been covered. Gambling should not use borrowed money, credit intended for necessities, emergency funds or money set aside for another person. Do not view gambling as an investment, income source or solution to debt. If you find yourself gambling to recover losses, stop and seek support.
Practical habits for safer play
- Set a spending limit before you begin and stop when the limit is reached.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and household finances.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Do not chase losses by increasing stakes or playing for longer.
- Remember that gambling outcomes are random and that no strategy can guarantee a win.
- Keep a record of your deposits, withdrawals and time spent playing so your activity remains clear.
- Talk openly with someone you trust if gambling is becoming difficult to manage.
It can also help to check in with yourself regularly. Ask whether gambling is still enjoyable, whether it is affecting your sleep or relationships, and whether you are spending more time or money than planned. Honest answers can help you take action early. Avoid making gambling decisions when you are experiencing strong emotions or when you are trying to escape personal problems.
Set a realistic entertainment budget in the same way you would budget for other leisure activities. Once that budget has been used, wait until the next budget period rather than adding more money. A budget should be based on your available disposable income and should never reduce your ability to meet regular financial commitments.
Tools to help you stay in control
Depending on the features available to your account and the applicable requirements, safer gambling tools may include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs and account self-exclusion. These tools are designed to support your decisions; they do not guarantee that gambling will remain risk-free. Choose limits before playing and review them regularly.
Setting a limit
A limit should be based on your income, essential expenses and personal budget, not on the amount you hope to win. Consider setting daily, weekly or monthly limits for deposits or play. A shorter limit period can make it easier to identify changes in your behaviour. Once a limit has been reached, do not try to bypass it by creating another account, using another payment method or asking someone else to gamble on your behalf.
Taking a break
If you want to stop gambling temporarily, use an available time-out or account break option, or contact the relevant support team through the available website channels. A break can be useful if you feel distracted, are spending more than planned or simply want time away from gambling. During a break, remove gambling applications or shortcuts, avoid promotional messages where possible and tell a trusted person about your decision.
Self-exclusion
Self-exclusion is a stronger step for people who want to prevent themselves from accessing gambling services for a chosen period or longer. If you decide that self-exclusion is appropriate, follow the process made available through the relevant gambling service or applicable Australian support arrangements. Read the conditions carefully, including how the exclusion operates and what you need to do if you require further help. Do not attempt to open or use another account while excluded.
If you are unsure which tool is suitable, ask for assistance before continuing to play. A support representative can explain the options that may be available, but you remain responsible for making decisions that protect your wellbeing. Limits and breaks are most effective when they are used honestly and are not treated as obstacles to work around.
- Decide how much money and time you can comfortably spend.
- Apply suitable limits before starting a session.
- Take regular breaks and review your activity.
- Stop immediately if you feel distressed or unable to remain within your limits.
- Use a time-out or self-exclusion option if you need stronger protection.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a serious problem before asking for help. Early support can make it easier to regain control.
Possible warning signs
- Spending more money or time gambling than you intended.
- Thinking about gambling frequently or feeling unable to stop.
- Chasing losses or believing that a win is due after a losing run.
- Borrowing money, selling belongings or using savings to gamble.
- Hiding gambling activity, deposits, losses or account statements.
- Missing bills, work, study, family events or other responsibilities.
- Feeling anxious, guilty, irritable or low because of gambling.
- Arguing with family or friends about gambling.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Returning to gambling soon after deciding to stop.
If any of these signs sound familiar, stop playing and consider using a time-out or self-exclusion option. Review your finances, block access where practical and speak with a qualified support service or health professional. A trusted friend or family member may also help you stay accountable. Support is available whether the issue is occasional, ongoing or affecting someone close to you.
If you are in immediate danger
Gambling-related stress can contribute to serious emotional distress. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or attend the nearest hospital emergency department. You can also seek urgent help from a qualified mental health professional. Gambling support services can provide confidential guidance, but they are not a substitute for emergency assistance.
Family members and friends can also be affected by another person's gambling. If you are concerned about someone close to you, choose a calm time to discuss what you have noticed without blame. Encourage them to seek professional advice, protect shared finances where appropriate and look after your own wellbeing. You do not have to manage the situation alone.
Support, account safety and player responsibilities
Independent gambling support services in Australia can provide confidential information, counselling, financial guidance and support for affected family members. Search for a recognised Australian gambling-help service in your state or territory, or speak with your general practitioner about suitable referrals. If you prefer, ask a trusted person to help you find support and attend an appointment.
Winspirit Casino may take steps to promote safer gambling and may ask questions or request information where activity suggests that additional support could be appropriate. These interactions are intended to help protect players and meet applicable obligations. Please respond honestly and provide accurate information when requested. Safer gambling checks do not remove the need for you to monitor your own activity.
Keeping your account secure
- Use your own account and never allow another person to gamble through it.
- Keep passwords, verification codes and payment information private.
- Do not create multiple accounts to avoid limits, exclusions or account controls.
- Check account activity and report anything you do not recognise through the available website channels.
- Keep your contact and personal details up to date where required.
- Do not gamble on behalf of another person or ask someone to place bets for you.
Players must meet the minimum legal age and any other eligibility requirements that apply to online gambling in their location. Do not access or use gambling services if you are underage, located somewhere gambling is not permitted, or subject to an exclusion or restriction. You are responsible for understanding the laws that apply to you.
Marketing and account communications
If gambling promotions or account communications make it harder for you to maintain control, use the available preferences to reduce or stop those communications where possible. Marketing preferences do not replace a time-out or self-exclusion. If you are trying to stop gambling, use the strongest suitable account protection and seek independent support.
If you believe gambling is no longer safe or enjoyable, the most important step is to stop and ask for help. You can review the responsible gambling options available on your account, use the website's support channels for general assistance, and contact an independent Australian gambling support service for confidential advice. Taking action early is a positive step towards protecting your finances, relationships and wellbeing.