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Winspirit Casino Terms & Conditions
Winspirit Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2024/923/0383, granted on 24 March 2025 to Complete Technologies N.V.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Winspirit Casino. They apply to the website, related pages, available games, account functions, promotions and other services made available through the platform. Additional rules may apply to particular games, offers or services. Where additional rules are provided, they should be read together with these terms.
By using Winspirit Casino, you confirm that you are legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing the website. Access may not be available in every location, and Winspirit Casino may restrict or refuse access where required by law, regulation, technical limitations or internal controls.
You must use the website only for lawful purposes and in accordance with these terms. You must not use it in a way that could damage, interrupt, overload or compromise the website or its security. You must not attempt to gain unauthorised access to accounts, systems, data or areas that are not intended for you.
Changes to these terms
These terms may be updated from time to time to reflect changes in the services, law, regulation, security requirements or business practices. The latest version will apply when it is published on the website, unless a different effective date is stated. You should review the terms regularly. If you continue to use Winspirit Casino after an update, that use may be treated as acceptance of the revised terms.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision at any time does not necessarily mean that the provision has been waived.
2. Accounts, identity and security
Some features may require you to create a player account. You must provide information that is accurate, complete and current. You must update your details when they change and respond honestly to requests for information. Information may be checked for identity, age, payment, security, fraud prevention, responsible gambling and legal compliance purposes.
You must be of the minimum legal age required to use gambling services in your location. You must not create or use an account on behalf of another person, allow another person to use your account, or permit anyone who is underage to access gambling services through your account. You are responsible for protecting your login information and should choose a strong, confidential password.
- Do not share your password, access codes or other account security details.
- Notify Winspirit Casino as soon as possible if you suspect unauthorised access or unusual account activity.
- Do not maintain accounts for other people or use another person's payment method without proper authorisation.
- Do not provide false, misleading or incomplete information.
- Do not create additional accounts to avoid an account restriction, closure, limit or other control.
Winspirit Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, legal, regulatory, responsible gambling, fraud prevention or operational reasons. An account may also be reviewed where information is inconsistent, cannot be verified, or suggests that the account is being used in breach of these terms.
If an account is closed or suspended, you must not attempt to reopen it or create another account without permission. Where permitted by law, Winspirit Casino may retain relevant records after closure for compliance, dispute resolution, security and other legitimate purposes.
3. Deposits, withdrawals and gameplay
You should only deposit money that you can afford to lose and should use payment methods held in your own name or otherwise authorised for your use. Payment transactions may be subject to checks, processing requirements, limits and restrictions. A transaction may be declined, delayed, reversed or held for review where this is necessary to protect the account or comply with applicable obligations.
You are responsible for checking transaction details before confirming a deposit or withdrawal. You should keep records of your activity and promptly raise any apparent error or unauthorised transaction. Winspirit Casino may request additional information before processing certain transactions, including information relating to identity, source of funds or ownership of a payment method.
Games are provided for entertainment and are not a way to earn a guaranteed income. Outcomes are determined by the rules and technical operation of the relevant game. You accept the risks associated with gambling and understand that losses can occur. You must not attempt to manipulate game results, exploit an error, interfere with software or use automated systems, bots or other tools to gain an unfair advantage.
Game records and technical issues
Digital records maintained by the platform may be used to determine the details of account activity, transactions and game play, subject to applicable law. If there is a discrepancy between information displayed on your device and the platform's records, the platform's records may be relied upon when assessing the matter.
Winspirit Casino aims to provide a reliable service but does not guarantee that the website or games will always be available, uninterrupted, secure or free from errors. Maintenance, network problems, device issues, software faults and events outside reasonable control may affect access. If a technical issue affects a game or transaction, the relevant activity may be reviewed and corrected where appropriate.
You are responsible for your internet connection, device, software and any costs charged by your internet or telecommunications provider. You should use suitable security software and keep your device and browser updated.
4. Promotions, responsible gambling and legal information
Promotions, bonuses and other offers may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, contribution rules, game restrictions, maximum values and withdrawal conditions. You should read the specific offer terms before participating. If there is an inconsistency between a promotion's specific terms and these general terms, the specific promotion terms may apply to that offer.
Winspirit Casino supports a responsible approach to gambling. Gambling should be treated as entertainment, not as a method of solving financial problems or recovering losses. You should set a budget before playing, keep track of your time and spending, take regular breaks and avoid gambling when affected by alcohol, drugs, stress or strong emotions.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money, use essential household funds or sell possessions to gamble.
- Use any available account limits, time-outs or self-exclusion tools if gambling is becoming difficult to control.
- Talk to someone you trust if you are concerned about your gambling.
- Seek independent support from an appropriate Australian gambling-help service if you need assistance.
You may request a break, account restriction or self-exclusion in accordance with the tools and processes made available by Winspirit Casino. A self-exclusion request is intended to prevent access for the selected period, but you must also take reasonable steps to avoid gambling elsewhere during that time. You should not attempt to bypass a restriction by opening another account.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, service delivery, verification, security, fraud prevention, legal compliance, support and responsible gambling purposes. Communications may include service messages, account notices and information about changes to the platform.
Liability and governing principles
To the extent permitted by law, Winspirit Casino is not responsible for losses or disruption arising from events outside its reasonable control, misuse of an account, inaccurate information supplied by a player, unauthorised access caused by a failure to protect login details, or problems with a player's device or connection. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian law.
These terms are intended to operate consistently with applicable Australian consumer, privacy, gambling and other laws. Any dispute should first be raised through the available support process so that it can be reviewed. You should retain relevant account, transaction and communication records when making a complaint.
If you have questions about these Terms & Conditions, your account or a transaction, use the support options provided on the Winspirit Casino website. Do not include sensitive payment details in an unsecured message. By continuing to use the website, you confirm that you understand and accept these terms, as amended from time to time.